Kelnet has been a trusted partner of ThoughtLine for over 10 years now. From taking the lead in connecting Technopark Phase 3 to the outside world, to providing unhindered enterprise-strength connectivity with exemplary customer service – Kelnet has played it’s role in helping the Kerala IT ecosystem to thrive. We wish them greater success in the years to come! 

“Throughout our 12-year partnership, Kelnet has consistently delivered reliable and high-speed internet services, which are crucial for our daily operations. Their customer support team has proven to be responsive and efficient in resolving any issues we’ve encountered. We depend on Kelnet’s services daily, and they have consistently met our expectations. I wholeheartedly recommend Kelnet to anyone seeking a dependable ISP provider.”

Kelnet has been our trusted and reliable internet service provider (ISP) since the inception of our operations in Trivandrum. Their prompt and hassle-free commissioning of the link impressed us greatly, making our work much smoother. From that day onwards, they have consistently demonstrated a customer-focused approach, prioritizing the needs and satisfaction of their clients. Their commitment to putting the customer first sets them apart from other vendors we have dealt with. Based on the exceptional services we have received thus far, I wholeheartedly recommend Kelnet to anyone in need of reliable internet services.

We have been a customer of numerous internet service providers over the years, but our experience with Kelnet has genuinely been unparalleled. I have been using Kelnet as our primary internet service provider for more than 7 years now. Here’s why:

1. Seamless Installation & Setup: Transitioning to Kelnet was hassle-free. The installation team was punctual, polite, and ensured that everything was set up perfectly, explaining the process step-by-step.
2. Unwavering Speed & Consistency: With Kelnet, I’ve enjoyed consistently high speeds, with minimal downtime. Streaming training videos, attending virtual meetings, and online screen sharing with customers as well as partners have been a breeze, with no hiccups or lag.
3. Exceptional Customer Service: In any product, most critical aspect is after sales services. The responsiveness and professionalism displayed by the Kelnet support team are commendable. Any queries or concerns I had were addressed promptly, and I always felt valued as a customer. Any time of the day or night[since we are 24*7], we have the Support technician on-site in less than a few minutes. Also, if we log a Support ticket, they would ensure a full review within the agreed time.
4. Value for Money: The packages Kelnet offers are competitively priced and, considering the top-notch service quality, it’s a tremendous value for money.
5. Redundancy: I particularly appreciate the added features like redundancy and enhanced security aspects, making the internet experience safer and more tailored for our business.
6. Easy Upgrades / Downgrades: With the help from Kelnet, we were able to upgrade / downgrade bandwidth based on requirement on a very short notice. This is indeed a very pressing requirement for the scale of business which we have.

In a world where internet connectivity is crucial, Kelnet has proven to be a trustworthy partner. I wholeheartedly recommend their services to anyone seeking a reliable and high-quality internet connection.